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Magnified Grass

Privacy Policy

Effective Date: 01.11.2023

YouSustain AS ("We," "Our," or "Us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, including sustainability consulting and online courses. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1. Information You Provide: We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, postal address, and company information when you:

  • Visit our website.

  • Contact us via email, contact forms, or phone.

  • Register for our online courses.

  • Request our sustainability consulting services.

  • Participate in surveys, newsletters, or other promotions.

1.2. Automatically Collected Information: When you visit our website, we may collect certain information automatically, such as:

  • Your IP address.

  • Browser type and version.

  • The pages you visit.

  • The time and date of your visit.

  • The time spent on those pages.

1.3. Cookies: We use cookies and similar tracking technologies to collect data and improve our website.

 

2. How We Use Your Information

We use your personal information for various purposes, including:

2.1. Providing Services: To provide and maintain our sustainability consulting services and online courses, and to communicate with you.

2.2. Marketing: To send you newsletters, updates, and promotional materials regarding our services, unless you opt out.

2.3. Analytics: To analyze website usage, trends, and user behavior to improve our services and user experience.

2.4. Legal Requirements: To comply with legal obligations and respond to requests from competent authorities.

3. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

3.1. Service Providers: We may share your information with third-party service providers who assist us in operating our website or providing our services.

3.2. Legal Compliance: We may disclose your information if required by law or as part of a legal process.

3.3. Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to a new organization.

4. Your Data Protection Rights

You have certain data protection rights under GDPR, which include:

4.1. Access: You may request access to your personal information and receive a copy.

4.2. Rectification: You have the right to request correction of any inaccurate or incomplete personal data.

4.3. Erasure: You can request the deletion of your personal data.

4.4. Portability: You have the right to request the transfer of your data to another organization.

4.5. Restriction: You may request the restriction of processing of your personal data.

4.6. Objection: You have the right to object to the processing of your personal data on specific grounds.

4.7. Withdraw Consent: You may withdraw your consent at any time, where applicable.

To exercise these rights, please contact us at admin@you-sustain.com.

5. Data Security

We take the security of your personal information seriously and implement measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We recommend reviewing their privacy policies.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The effective date will be updated accordingly.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at info@you-sustain.com.

Terms & Conditions

1. Introduction

These Terms and Conditions govern your (the buyers) use of our website course platform YouSustainAcademy by YouSustain (the seller). By accessing or using our website and services, you agree to comply with these terms. Please read them carefully.

1.1 The seller refers to YouSustain AS, Vallerveien 107, 1346, Gjettum, Company ID: 931 733 338, info@you-sustain.com,  further addressed as YouSustain. 

1.2 The buyer will be the user of the online course platform, and other services provided by YouSustain, further referred to as you. 

2. Use of the Website

2.1. YouSustain reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

2.3. You are responsible for ensuring that your account information is accurate and up-to-date. YouSustain is not responsible for any loss or damage resulting from inaccurate information provided by you.

2.4. You may not use our website or services for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of our website and services.

3. Privacy

3.1. Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

4. Payment and Billing

4.1. You agree to pay all fees associated with your use of our courses and services. Prices are subject to change at YouSustain's discretion.

4.2. You will be charged using the payment method you provide at the time of purchase. 

4.2.1 YouSustain may demand payment for the item from the moment the course is available to you.  If you use use a credit card or debit card for payment, YouSustain may reserve the purchase amount on the card upon ordering. The card will be charged on the same day the item is shipped.

4.2.2 In the case of business customers, payment is available via invoice, the invoice to the buyer is issued upon access to purchased courses. The payment deadline is indicated on the invoice and is a minimum of 14 days from receipt.

4.3. YouSustain uses third-party payment processors to bill you for services. The processing of payments will be subject to the terms, conditions, and privacy policies of these processors. YouSustain is not responsible for any errors by these processors.

4.4 Prices available on the website include tax, and no additional payments will be added to the displayed price.

5. Delivery

5.1 Delivery has occurred when you, or your representative, has been given access to the course platform. 

6. Refund Policy

6.1 You have the right to file a complaint regarding the purchased online courses if you believe the product is defective, incomplete, or does not meet your expectations.

6.2. Refund requests will be handled on a case-by case basis and will need to be submitted in writing to info@you-sustain.com.

6.2 Refunds will be considered within 7 days from the date of purchase for individual courses and within 30 days from the purchase date for yearly subscriptions. To be eligible for a refund, you must provide a clear explanation of the issues faced with the course content.

6.3 No refund will be provided for courses accessed beyond the stipulated refund period. Refunds will not be issued for reasons unrelated to the course content, such as changes in personal circumstances.

6.4 YouSustain will review the complaint within 5 business days and assess the validity of the claim. If the complaint is deemed valid, a refund will be processed within 14 days.

7. User Content

7.1. You may submit content to our website, including reviews, comments, and other materials. You are solely responsible for the content you submit.

7.2. By submitting content to YouSustain, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

8. Copyright and Trademarks

8.1. All content on our website is the exclusive property of YouSustain. You may not use, reproduce, or modify any of our content without our express written consent.

9. Termination

9.1. YouSustain reserves the right to terminate your account and access to our services at our sole discretion. We may suspend or terminate your access for any violation of these terms or for any other reason.

10. Changes to Terms and Conditions

10.1. YouSustain may update or revise these terms and conditions from time to time. Any changes will be posted on our website, and the date of the latest revision will be stated at the beginning of the terms. It is your responsibility to review these terms periodically.

11. Contact Information

11.1. If you have any questions about these terms and conditions, please contact us at info@you-sustain.com.

By using our website and services, you acknowledge that you have read, understood, and agree to these terms and conditions

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